FrankfurtRheinMain (FRM) offers everything you need in your daily life, and nothing is very far away. This is important, especially when it comes to your health. We have made a list of the most important contacts in FRM for you. They are useful in emergencies, if you fall ill, need medication or are looking for the right public authority for a specific issue.
Unlike in many other countries, outpatient care in Germany does not take place in a hospital. Instead, you visit your GP (Hausarzt) for all general medical issues or your pediatrician (Kinderarzt) for issues relating to your child’s health. The GP is the first point of contact for all patients. He or she will decide the best course of treatment for you and refer you to the right specialist (e.g. an orthopaedist) or, if necessary, a hospital.
There are GPs all over the FrankfurtRheinMain region. Each patient is free to choose their own GP. You can consult the yellow pages or the internet to find GPs near you. Also have a look at the search function of the Stiftung Gesundheit website. Alternatively, you can ask your healthcare fund to recommend a GP to you.
Once you have found a GP, simply call their office and make an appointment. If you need a specialist, the National Association of Statutory Health Insurance Physicians (KBV) also offer an appointment service. You need a referral from your GP before you can access specialist care.
If you have an acute health condition outside of office hours and cannot wait until the next working day, you should call the emergency medical service (Ärztlicher Notdienst). To reach a GP on emergency duty, call: 116 117.
In case of an emergency, you should also call an ambulance (emergency number: 112) or go directly to the hospital for treatment.
Your health insurance fund pays for your visits to the doctor and hospital. If you are covered by statutory health insurance, the doctor will settle the payment directly with the insurance fund. You do not need to pay for your treatment. The only exception are prescriptions, medicine and additional services, which may incur extra costs.
To get medicine, you need to go to a pharmacy. They are marked with large, red “A” on a sign. Consult the internet to find the nearest pharmacy.
If you need any prescription medicines, your doctor will write a prescription for you. Give the prescription to your pharmacist and you will receive your medicine. Some medicines are available over the counter. This includes common medicines that you might need now and again, such as painkillers. Your health insurance fund covers most of the cost of your prescription medicines, but you often need to pay a small contribution. Over-the-counter medicines must be paid out of your own pocket.
In case of acute, life-threatening illness or severe injuries
Fire department: 112
In case of fires or accidents
Always call 112 first in case of an accident or any other acute situation! The fire department or rescue service will inform the police automatically.
In case of robbery, break-ins, assault or other crime
Emergency medical service: 116 117
For acute illness
There are many public authorities in Germany. Which one do I need to call? How do I reach them? Luckily, this is not as complicated as it could be. Simply call the central public authorities number 115. All questions will be answered under this uniform number.
Trained employees answer the phone directly; there are no long queues or automated answering systems. If the member of staff on the phone cannot answer your question immediately, he or she will call you back or e-mail you with an answer within 24 hours. Besides answering general questions about the public authorities, this hotline offers a lot of information for parents, e.g. on applying for child benefit. This offer is available everywhere in FRM.